The Mediating Effect of Job Satisfaction on the Relationship between Workplace Friendships and Turnover Intention in Iran Hotel Industry

Reza Asgharian, Roya Anvari, Ungku Norulkamar Ungku Bt. Ahmad, Ali Minaee Tehrani


Job satisfaction can sparked from workplace friendship. Friendship is eminent is our everyday lives. With the increasing loss of relationships and bonding in the community and as we spent more of our times building and focusing on our careers, friendships in the workplace has becoming unavoidable. On the other hand, workplace friendship is perceived negatively by managers and administrators as it can lead to many negative consequences. This study is conducted in October 2014 in the cities of Tehran and Mashhad in Iran to identify the effects of job satisfaction as a mediating factor between friendships in the workplace with turnover intention among hotel workers. In all, 175 frontline hotel employees had answered sets of questionnaires as part of the study. In this quantitative study, the data obtained from the questionnaires were analysed using the Statistical Package for Social Science (SPSS) version 21. Statistical tests used for analysis were descriptive statistics, the Pearson coefficient test, simple regression test, multiple regression test and path analyses. The results of this study indicated that job satisfaction plays a significant role in mediating workplace friendships with turnover intentions. It is hoped that the findings of this study can help hotel managers to reduce the high turnover rates in the hostel industry as well as to the control conflicts that arises from work place friendships.

DOI: 10.5901/mjss.2015.v6n6s2p304

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Mediterranean Journal of Social Sciences ISSN 2039-9340(Print) ISSN 2039-2117(Online)

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